Order Status

How do I track the status of my order?

To check the status of your please click here/link to form on the chat feature/ and you will then be routed to this page:.

How do I cancel my order?

We don’t have a specific time frame for canceling an order. However, as long as you haven’t received a confirmation email for your order, please contact us as soon as possible. You can reach out regarding the cancellation at [email protected]

How Merged Orders Work

When a customer places multiple orders, we offer the option to merge them into a single shipment. This prevents multiple deliveries and streamlines the process for convenience. The merging process applies only to orders sent to the same customer and

How do holidays or promotions impact my order's shipping time?

Holidays and promotions may cause delays in processing and shipping due to high order volumes and limited staffing. We recommend placing orders early during these periods to allow extra time for delivery. Be sure to monitor your tracking details for

When will I receive my order?

Orders are processed and shipped as quickly as possible after they are placed. While we aim to ship orders promptly, please note that processing times may vary. US Orders: Delivered within 6 business days. International Orders: Can take up to 14 busi

I entered the wrong shipping address on my order - how can I fix it?

For any changes you'd like to make, once an order has been submitted, updates can no longer be made on your end. However, please contact us as soon as possible at [email protected] to request any changes, and our team will do their best to as

Why Does My Order Say "Fulfilled" But I Haven't Received It Yet?

When your order status shows "fulfilled," it means your order has been shipped from our warehouse and is currently on its way to you. Delivery times can vary depending on the carrier and your location.

What if I don’t receive a shipping confirmation email?

Your order may not have shipped yet, or it could be associated with a different email address. Please contact us at [email protected] for clarification, and we'll be happy to assist you!

What if I don’t receive an order confirmation email immediately?

If you do not receive an order confirmation email, please check all other folders, including spam or junk. If you still can't find it, please contact us at [email protected] with your order number, full name on the order, and email address so

What if my package arrives damaged?

If your package arrived damaged, please contact us at [email protected]. To help us process a replacement for you, kindly send images of the damaged items. We'll get it sorted for you as quickly as possible!